- Contact us
IF YOU HAVE A COMPLAINT ?
IMPORTANT INFORMATION – COVID-19
Following government announcements, for any request or complaint, we invite you to contact us only by email:
Providing you with the highest standards of services is SFIL/ CAFFIL priority; Bank commits to confirming receipt of your claim notification within 10 business days and, to notify you an appropriate response as soon as reasonably possible or at the latest within 2 months afterwards other than in special circumstances. In such situation, SFIL would let you know.
Please contact us :
- by phone with you usual contact within SFIL,
- by mail to the following address:
SFIL, 1-3 rue du Passeur de Boulogne
CS 80054 / 92 861 Issy-les-Moulineaux Cedex 9
- or to the following email address:
Your complaint will then be handled promptly.