Contact us

Contact us

Contact us

IF YOU HAVE A COMPLAINT ?

Providing you with the highest standards of services is SFIL/ CAFFIL priority; Bank  commits to confirming receipt of your claim notification within 10 business days and, to notify you an appropriate response as soon as reasonably possible or at the latest within 2 months afterwards other than in special circumstances. In such situation, SFIL would let you know. 

 

Please contact us  : 

  • by phone with you usual contact within SFIL,
  • by mail to the following address:
    SFIL, 1-3 rue du Passeur de Boulogne
    CS 80054 / 92 861 Issy-les-Moulineaux Cedex 9
  • or to  the following email address:
    middle-office@sfil.fr

 

Your complaint will then be handled promptly.