Contact us


Providing you with the highest standards of services is Sfil/ Caffil priority; Bank commits to confirming receipt of your claim notification within 10 business days and, to notify you an appropriate response as soon as reasonably possible or at the latest within 2 months afterwards other than in special circumstances. In such situation, Sfil would let you know.

Please contact us  : 

  • by phone with you usual contact within Sfil,
  • by mail to the following address:
    Sfil, 112-114 avenue Emile Zola
    75015 Paris.
  • or to  the following email address:

Should the answer that you receive be unsatisfactory, you can contact Sfil’s complaints department at the following address:
Direction de la Médiation
A l’attention de Monsieur le Directeur
112-114 avenue Emile Zola
75015 Paris