IF YOU HAVE A COMPLAINT ?
Providing you with the highest standards of services is Sfil/ Caffil priority; Bank commits to confirming receipt of your claim notification within 10 business days and, to notify you an appropriate response as soon as reasonably possible or at the latest within 2 months afterwards other than in special circumstances. In such situation, Sfil would let you know.
Please contact us :
- by phone with you usual contact within Sfil,
- by mail to the following address:
Sfil, 112-114 avenue Emile Zola
- or to the following email address:
Should the answer that you receive be unsatisfactory, you can contact Sfil’s complaints department at the following address:
Direction de la Médiation
A l’attention de Monsieur le Directeur
112-114 avenue Emile Zola