Get in touch!

Sfil processes your personal data in its capacity as data controller. In accordance with the applicable regulations on the protection of personal data, in particular European Regulation 2016/679, known as the General Data Protection Regulation (GDPR), and the national provisions relating to data processing, files and freedoms, you can object to this processing free of charge by sending an email to dpo@sfil.fr
To find out more about the protection of your personal data, please consult the article Protection of personal data

A complaint?

A complaint is defined by the regulations as “the expression of dissatisfaction with a professional”. A simple request for information, for documents, for the execution of your loan agreements or a request for an explanation in the context of the management of your loan agreements does not constitute a “complaint”.

Sfil attaches the utmost importance to the quality of its services and undertakes to acknowledge receipt of any complaints within 10 working days of their submission* and to send a reply within a maximum of 2 months from the same date.

There are several ways to contact us:
- by telephone to your usual contact person
- by post to the following address:
Sfil, Réclamation client, 112-114 avenue Emile Zola, 75015 Paris
- by email to the following address: ServiceClientGestion@sfil.fr

For complaints made by telephone, Sfil invites you to formalize your dissatisfaction in writing if you cannot be given complete satisfaction immediately. In the event that the response provided does not give you satisfaction or in the absence of a response within 2 months, you have the option of contacting the Sfil Mediation Department, whose contact details are as follows:

Department of Mediation
For the attention of the Director
112-114 avenue Emile Zola
75015 Paris
The complaint procedure is free of charge.

*The postmark will serve as proof for complaints sent by post